In case you tried to prime up your Safaricom ‘No Expiry’ knowledge bundles not too long ago, you might need been met with an disagreeable shock. A number of reviews have surfaced from customers experiencing a drastic discount of their knowledge allocation and an uncommon spending restrict.
Nevertheless, earlier than you assume a silent and everlasting change to your favourite bundles, Safaricom help has confirmed to me that the difficulty is merely a system glitch and never a deliberate modification to their standard providing.
Diminished allocation and KES 499 restrict
The usual, marketed charge for Safaricom’s No Expiry bundles has usually been 1GB of information for KES 200. Nevertheless, over the previous couple of days, customers making an attempt to buy these bundles via each the My Safaricom app and the USSD code (*544#) have observed two key variations.
First, there’s a decrease knowledge allocation. As an example, a purchase order of KES 200 is now providing considerably much less knowledge. The screenshot under exhibits the USSD menu presenting choice 2 as 400MB (NO EXPIRY DATE) for KES 200, as an alternative of the anticipated 1GB.
There’s additionally a most spend cap, the place customers accustomed to purchasing massive quantities of information without delay at the moment are being restricted. The screenshot under from the My Safaricom app exhibits an error stopping an enter of KES 500 for the No Expiry bundles, stating: “Please enter an quantity between 1 and 499.” That is an unprecedented and complicated cap on a service designed for versatile spending.
The difficulty appears inconsistent throughout totally different customers and platforms, although the USSD construction itself additionally displays the brand new, decrease allocations:
KES 20 now offers 40MBKES 50 now offers 100MBKES 100 now offers 200MBKES 250 now offers 500MB
Safaricom confirms it’s a system subject
Naturally, the group speculated that Safaricom had quietly scrapped the outdated 1GB for KES 200 charge. Upon reaching out to Safaricom help for clarification, we acquired excellent news that the core providing stays unchanged.
Safaricom confirmed that the allocation discrepancies and the KES 499 restrict are each the results of a technical error they’re working to repair.
A help consultant confirmed to Techish Kenya:
“Sorry about this, we’re wanting into it. It is a system subject.”
This affirmation signifies that Safaricom has NOT completely modified the no expiry knowledge allocations, nor have they deliberately restricted the utmost quantity a buyer can spend.
Whereas the reviews appeared to coincide with particular updates to the My Safaricom Android app, the truth that the USSD code can be affected and Safaricom’s affirmation that the issue is system-wide suggests the glitch is on the operator’s backend.
Kenyans who depend on the No Expiry bundles can relaxation assured that it is a momentary state of affairs, and the usual, beneficiant allocations are anticipated to return quickly because the staff addresses the backend malfunction.
Thanks for the tip, Victor!
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