Lily Hospitals is one of the largest integrated healthcare groups in Nigeria.
It was started in 1984 by Dr. and Dr Mrs Richmond Leigh and later leased to three medical doctors (Austin Okogun, Mayomi Onuwaje, and Louis Alekwe) in 1998 who later bought over the shares in 2001.
Lily Hospital in Warri is a private specialist facility and a regional centre for services such as fertility treatment, paediatric care, cardiac services, obstetrics, occupational medicine and pain rehabilitation. It was the first healthcare facility to receive ISO 9001:2015 Quality Management System (QMS) certification in Nigeria and the first to embrace the Clinical Governance Programme promoted by Human Resource Institute – British Medical Journal, West Africa (HRI-BMJWA). It was based on their strategic move cum initiatives that The Abraaj Group invested in the company to assist with its strategic plans for expansion.
At Lily Hospitals, a commitment to quality and exceptional healthcare drove the leadership team to pursue accreditation from COHSASA. Despite facing significant challenges, including limited resources and inadequate infrastructure, the hospital’s staff worked tirelessly to meet the rigorous COHSASA standards.
Lily Hospitals started the COHSASA accreditation programme in 2015 and since then has been accredited three times. The Hospital management and staff are to be commended for the good platform that they have created to implement the accreditation standards. Good progress has already been made with the realignment of operational functions and the further formalisation of systems and processes.
The hospital’s quality improvement team, led by Drs Adenike Adewakun, Chidi Ihemedu, Kpiasi Omatsola and Olanrewaju Babalola, played a crucial role in driving the accreditation process. We developed and implemented policies, procedures, and quality improvement initiatives, ensuring that patient care and safety were paramount. Through creative problem-solving and collaboration, the team overcame obstacles, including:
As Lily hospitals progressed through the accreditation process, the staff began to see the benefits of their hard work. Patient care improved, and staff morale increased. The hospital’s leadership team was proud of the progress we had made and were confident that we would achieve accreditation.
